Terms & Conditions, Privacy and Transparency Policy
The small print….
Little Hands Design: Terms and Conditions, Privacy and Transparency Policy
a) Little Hands Design CIC is a registered company number 06969922
b) We can be contacted by phone 020 7 4310573 or by Email at info@LittleHandsDesign.com
c) Our website is www.LittleHandsDesign.com
d) When you book or purchase any product or service from us, you are signifying your agreement with these Terms and Conditions. These will be included in any enrolment forms and it is your responsibility to familiarise yourself with them before booking or purchasing any service from us.
e) We reserve the right without notice to modify cancel or amend these Terms and Conditions
a) “Booked Session” is a session for which we have received an enrolment form or online booking and payment
b) “Make up session” is a one off session provided at no cost at our discretion after a Missed session.
c) “Missed session” is any booked session that you or your child has in no part attended
d) “Session” refers to a teaching period
e) “Term Time” is that period during which we run weekly classes in line with the term dates of the school venue
f) “Holiday Workshops” are sessions that run for a whole day or consecutive days during school holidays
g) “Priority Booking” is the period where current students can guarantee a place for the same session for the next term
h) “Drop in Session” is a single session arranged in advance
a) We may offer you or your child a drop in session subject to the following conditions:
i) There is availability in class
ii) On arrival for the drop in session you have signed our drop in enrolment form
iii) We cannot take responsibility for children unless we receive a signed enrolment form
b) Payment is made in advance in cash latest at the beginning of the session
i) Term fees are payable in full in advance at the time of booking. Places will only be guaranteed after payment has been received
ii) We may at our discretion offer payment in installments
iii) If no payment is received we reserve the right to exclude you or your child from further sessions, and we will pursue you for payment for those sessions attended
i) Before the end of each term we will send out renewal forms for the following term
ii) We will only be able to guarantee you or your child’s place if we receive the completed enrolment form with payment before the end of our priority booking period
e) Switching sessions
i) We will endeavor to enable you or your child to change the session attended if there is availability
f) Missed sessions
i) Sessions missed for any reason will not be automatically credited or refunded
- ii) Only 2 misses sessions per term are available for catching up, within the running term, subject to availability.
iii) We encourage missed sessions to rebooked as soon as possible, avoiding the end of the term, due to high demand and low availability. We will offer a Make up session subject to the following conditions:
(1) The make up session is for a missed session. Note that this also applies to absences where you could not let us know in advance because of illness and similar, although we would like to be notified as it may be possible that we can offer this session to someone else to catch up.
(2) The Make up session is within the same Term Time as the Missed session, and cannot be carried over into holiday, workshops or the following term.
(3) The Make up session is arranged by agreement with us in advance
(4)If the re-booked Make up session is not attended, we can no longer re-book it or keep the credit for it.
g) Cancellations and Refunds
i) All sessions paid for in advance are refundable on the condition that we can fill the place booked
ii) When the place booked cannot be filled then the following refund rates will apply:
(1) Four weeks or more notice: 50% refund
(2) Between two and four weeks notice: 20% refund
(3) Less than two weeks notice: 0% refund
(4) If the cancellation is for reasons of illness and a valid doctor’s certificate can be produced then we will offer a full refund in vouchers for our sessions
a) We reserve the right to exclude you or your child from any of our activities in the event that we consider that:
i) You are in breach of these Terms and Conditions
ii) You or your child’s behaviour is disruptive or likely to put other children, participants or teachers in danger
iii) Your behaviour towards us, other customers, our suppliers, agents, managers or sub-contractors is disruptive, inappropriate, consistently negligent (including late collection of your child) or is likely to bring us, our business or our products or services into disrepute
b) In the event of an exclusion no fees or deposits will be repaid and we will seek payment for any unpaid fees due
5) Returned payments
a) There will be a £5- administrative charge to cover cheques retuned to us unpaid
b) In the event of a returned payment we reserve the right to exclude you or your child from all further booked sessions until such a time as the payment is made in full including charges
a) General disclaimer
i) For the avoidance of doubt, all our products and services are provided on an “as is” basis and except as expressly stated herein without representations, conditions, warranties or other terms of any kind either express or implied including but not limited to child development non infringement of title but excluding the implied warranties of satisfactory quality and fitness for purpose
b) Cancellation and venue changes. (1) We reserve the right to cancel any session or holiday workshop at any time including up to the date the activity starts. Should this occur we will endeavour to offer a viable alternative and or a refund for any fees paid
c) Health and Injuries
i) You acknowledge that sessions will often include the use of needles, pins, scissors, sewing machines and other sharp objects
ii) All new students will receive Health and Safety guidelines. We cannot accept liability for children who are injured when in breach of these
iii) We accept you or your child on the assumption of good health. It is you responsibility to alert us to any medical conditions complaint or relevant history
iv) We do not accept responsibility for any loss or damages arising from omissions on the enrolment form whether completed by you or your appointee
v) We do not accept any responsibility for any personal injury or death to anyone attending any Little Hands Design activity save to the extent that such an injury shall be caused by the negligence or default of any member of our staff or any default on our part
vi) We expect all our student to leave our facilities including the bathroom as they found them. Part of the ‘educational experience’ of coming to Little Hands may include activities such as brooming up fabric and other remnants off the floor, using a magnet to pick up dropped pins, , tidying up and sorting materials, using a toilet brush if necessary etc. . If parents have any issues or queries about this they should raise them before courses start.
d) Personal property
i) We do not accept responsibility for any loss or damage to personal property belonging to you or your child irrespective if such possessions might be used by you or your child for the purposes of any Little Hands Design activity
e) Other Losses
i) We do not accept responsibility for any loss or expense due to circumstances beyond our control including but not limited to delays in public transport, weather, sickness, bereavement, strikes, industrial action, terrorism fire and riot
ii) Without prejudice to other terms herein, in no circumstances including our own negligence will we be liable for any economic losses (including without limitation loss of revenue, profits, contacts, business or savings), loss of goodwill or reputation, any other special indirect or consequential losses or losses to third parties
f) Third parties
i) Any person who is not party to these terms and conditions or any document or agreement incorporating these terms and conditions shall have no right under the contract to enforce any of its terms. Right of third parties act 1999
Little Hands Design (LHD) takes the privacy and security of your data very seriously.
References to the processing of information includes the collection, use, storage and protection of data.
LHD is the ‘data controller’ for the purposes of this policy, and the policy extends to its staff, trustees, volunteers and anyone else processing data on our behalf from time to time.
Organisations are permitted to process data if they have a legal basis for doing so. LHD processes data on the basis that:
- Express and informed consent has been given by the person whose data is being processed; and/or
- LHD has a legitimate interest in processing data; and/or
- It is necessary in relation to a contract or agreement which the person has entered into or because the person has asked for something to be done so they can enter into a contract or agreement; and/or
- There is a legal obligation on LHD to process data.
Where LHD is relying on solely consent as the basis for processing data, we are required to obtain your explicit consent and you can modify or withdraw this consent at any time by notifying us in writing, although this may affect the extent to which we are able to provide services to or interact with you in future.
LHD may change this policy from time to time and any such changes will be published on our website. Notwithstanding any change to this policy, we will continue to process your personal data in accordance with your rights and our obligations in law.
This policy is effective from 15/05/2018.
What data do we collect?
We collect the data necessary for LHD to pursue its stated non-profit objectives; running courses, classes, events, recruiting and connecting volunteers with volunteering opportunities, maintaining a student and volunteer database, keeping our supporters informed of our activities, marketing, fundraising and the effective running of LHD through its professional staff, trustees and volunteers. Data collected and processed may include, but not be limited to:
- Names and contact information such as telephone numbers, email and postal addresses
- Stakeholder, supporter and student records (including payment information) and preferences relevant for the effective running of the business
- Such other information that is relevant and necessary for LHD to carry out its activities, charitable purposes and legal obligations.
What we do with the data we process
Your rights in relation to your personal data
You may request details of personal information which we hold about you. Any such request must be submitted in writing. A small fee may be payable if an information request is particularly onerous.
You may choose to restrict the collection or use of your personal information, but this may inhibit or limit the way in which LHD is able to interact with you. You may, at any time, change your mind about what information we hold about you, or if we continue to hold it at all, subject to any legal obligation on LHD to retain data, such as the retention of Gift Aid records for Her Majesty’s Revenue and Customs.
You are responsible for the accuracy of data you have provided to LHD. If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible. We will promptly correct any information found to be incorrect.
You can obtain further information about Data Protection and privacy laws by visiting the Information Commissioner’s website at: https://ico.org.uk/for-the-public.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we process. Persons processing data on behalf of LHD do so in accordance with this policy and on the basis that LHD is satisfied that they can and will adhere to our high standards for data protection and security.
The transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use to login to your electronic devices confidential; we cannot see your password and will not ask you for your password.
Links to other websites
This policy serves to inform you of your rights and our obligations in relation to your personal data. In order for us to be able to continue to communicate with you fully in future (using both electronic and non-electronic means).
If you are under 18 years of age, a person legally responsible for you will need to give their consent.
If you have any concerns or questions, please contact us at firstname.lastname@example.org.
7) Use of personal information – we are registered with the information commissioner
a) Information you provide may be used to:
i) Identify you when you contact us
ii) Help identify products or services you may be interested in
iii) Help administer our accounts for any services or products we have provided
iv) Help to detect fraud or loss
v) Contact you via phone email or post
b) From time to time photographs or video recording may be made during Little Hands Design activities for promotional purposes. Please inform us before any activity if you or your child do not wish to appear in any such material
8 ) Miscellaneous
i) These terms and conditions and any enrolment forms you have signed constitute the entire agreement between you and us in connection with the booking, purchase or use of our products and services and supersede any prior arrangements between you and us
ii) You agree that you have entered into these terms and conditions without reliance on any representation, warranty or undertaking by us which is not expressly set out in these terms and conditions
i) We may contact you by phone, email or post and any notification sent to you will be deemed to have been received within 2 working days
ii) It is your responsibility to ensure that we have the current contact details for you or your child and for all adults authorised by you to collect your child
iii) It is your responsibility to ensure we are aware of any changes in the health or other relevant information about you or your child
c) Law and jurisdiction
i) Any failure to exercise or enforce our rights or provisions of these terms and conditions shall not constitute a waiver of such rights or provisions
ii) If any provision of these terms and conditions is found by a court of sufficient authority to be invalid or unenforceable the parties never the less agree that the court should endeavor to give the parties intentions as reflected in the provisions and that all other provisions remain intact
iii) Our relation with you is subject to English law and you and we irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.